Delivery & Returns Policy

1. Shipping rates and service options

We offer worldwide shipping. Every U.S. order over $1,000 USD qualifies for free standard shipping, including pallets and truckloads, with no oversized-load exception or hidden standard-shipping fees. U.S. orders totaling $1,000 or less have their shipping costs quoted and disclosed before payment. International shipping is quoted separately and is not included in the free standard U.S. shipping offer. International orders over $1,000 USD qualify for 25% off the quoted shipping charge, including pallet and truckload orders. The discount applies to shipping, not merchandise, customs duties, import taxes, or other destination charges. Contact our team with your destination and the items or lots you want to order. Before payment, we confirm whether the items can be shipped to your destination, the available shipping service, the shipping quote and applicable 25% discount, the final shipping cost, and the estimated delivery schedule. Shipments must comply with applicable import, export, and carrier restrictions. International shipments may be subject to customs clearance, import duties, taxes, or other destination charges. Before payment, our team will clarify which charges are included in your quote and who is responsible for any additional charges. Customs requirements and clearance can affect delivery timing. Standard delivery uses a carrier appropriate for the shipment. Expedited service, such as 2-day or overnight delivery, may be arranged where available at an additional disclosed charge. Confirm service availability and cost with our team before placing an order. The website cart submits an order inquiry; it does not collect payment or automatically book freight. Our team confirms availability, the final order total, shipping arrangements, and payment instructions before payment. Applicable sales tax is charged as required based on the shipping address.

2. Processing and delivery estimates

We process and prepare completed orders within 2–5 business days after payment clears and all required order information is received. Standard U.S. delivery typically takes 3–7 business days after shipment; processing and transit are separate periods. International transit times depend on the destination, shipping service, shipment size, and customs clearance. The 3–7 business-day U.S. transit estimate does not apply to international orders; we provide an estimated international delivery schedule before payment. Transit estimates vary by destination, carrier, and shipment requirements. We confirm the expected shipment schedule for your order. If we cannot meet the promised shipment date, we will notify you promptly, provide an updated estimate, and offer the choice to consent to the delay or cancel the unshipped order for a full refund. If no shipment date is specified, we will ship within 30 days of a completed order or contact you to obtain consent for a delay or arrange cancellation and a refund.

3. Tracking, delays, and lost shipments

Once an order ships, we send a shipping confirmation email with the carrier and tracking number or freight reference. Use the carrier's tracking service to follow the shipment. Contact us if you need help locating the reference or understanding a delivery update. If a shipment is delayed beyond the expected delivery date or appears lost, contact us with your order reference. We will work with the carrier to locate it. If the shipment is confirmed lost, we will replace the item or refund its value, applicable tax, and any original shipping charge as quickly as possible.

4. Receiving pallets and truckloads

Before dispatch, confirm your delivery address, contact number, receiving hours, and any dock, forklift, liftgate, or appointment requirements. Let us know about access restrictions or changes as soon as possible so that the delivery can be arranged appropriately. On arrival, check the visible pallet count and condition before signing the delivery receipt where possible. Record visible damage or shortages on the receipt, photograph the shipment, and retain packaging and shipping documents while an issue is reviewed. These steps help document a claim and do not remove rights available under applicable law.

5. Return eligibility and food exclusions

For eligible items, request a return or exchange within 2 days of delivery. Ordinary returns must be unused, in original condition, with original tags, packaging, and all supplied parts. Provide your order information; for a gift, provide the gift-giver's order details. Food items are final sale and are not eligible for ordinary returns or exchanges. This exclusion does not remove rights that cannot be limited under applicable law. If food is incorrect, damaged, or defective on arrival, contact us promptly so we can address the issue. Liquidation merchandise may be described as customer returns, open-box, used, or another stated condition. Review the listing's condition description before buying. The term 'customer returns' describes inventory condition; it does not itself authorize a return to us. Arrival damage, defects, or an incorrect item should be reported using the issue-reporting process below.

6. How to request and ship a return

Contact Customer Service within the return-request window to request a Return Merchandise Authorization (RMA) and return-label instructions. Include your order reference, the item or lot, the reason for the request, and relevant photos. Returns without an RMA may be refused. Wait for written authorization, the return address, and shipping instructions before sending anything back. Pack the approved return securely with all tags and parts in its original or equivalent protective packaging, affix the return label, and use the carrier specified in the authorization. Keep proof of shipment and tracking. Customers pay return shipping for ordinary returns. If we sent the wrong item or the product arrived damaged or defective, we provide a prepaid return label at no cost. If you use a different carrier, it must offer tracking and insurance; otherwise the risk of loss is yours.

7. Exchanges

Eligible exchanges follow the same return-authorization process and are subject to replacement stock availability. Once we receive the original item, we ship the agreed replacement and provide new tracking information. If the replacement price differs, the balance is refunded or charged as agreed with you. Replacement orders follow the applicable processing and delivery arrangements.

8. Refund amounts and timing

After receipt and inspection of an eligible return, we process the refund within 2–5 business days. Refunds are issued to the original payment method and include the eligible item's price and applicable tax. If that payment method is unavailable, we contact you to arrange an alternative. Store credit is not substituted unless you agree. For ordinary returns, original shipping charges, if any, and customer-paid return shipping are not refunded. For an incorrect, damaged, or defective item, a full refund includes original shipping, and we cover the authorized return shipping. We do not charge a restocking fee for returns or exchanges unless a specific item's page clearly discloses one before purchase. After a refund is issued, your bank or payment processor typically takes 3–7 business days to post it. We send confirmation when the refund is processed. If it has not appeared after 10 business days, contact us with your order reference.

9. Damaged, defective, or incorrect items

Notify us within 2 days of delivery if an item is damaged, defective, or incorrect. We may request photos of the product, packaging, labels, and delivery documents to help review the issue. We will arrange a replacement or a full refund, including shipping, at no charge. Contact us before returning the item so we can provide an RMA and a prepaid return label. Do not discard relevant packaging or documents while the issue is being reviewed.

10. Cancellations

You may cancel an order before it ships without a penalty. Contact us immediately with the order reference. If the order has not shipped, we cancel it and refund your payment in full. After shipment, a cancellation request is handled through the regular return process, including its eligibility requirements and food exclusion.

11. Applicable rights and warranties

This policy does not exclude or reduce any rights or remedies that cannot be limited under applicable law. Where applicable law requires a different remedy or a longer period, that requirement takes precedence. A manufacturer's warranty applies only where one is available and its terms cover the particular product and purchase. Ask for available warranty details before buying liquidation inventory; do not assume every pallet item has manufacturer coverage. For a covered warranty issue, contact us to arrange the applicable repair, replacement, or refund under the warranty's terms.

Do you offer worldwide shipping?

Yes. Contact our team with your destination and the items or lots you want to order. We confirm destination and item eligibility, shipping options, costs, estimated delivery timing, and customs-charge arrangements before payment. International orders over $1,000 USD receive 25% off the quoted shipping charge, including pallets and truckloads. The discount does not apply to merchandise, customs duties, import taxes, or other destination charges. We confirm the discounted shipping cost before payment. Free standard shipping over $1,000 applies to U.S. orders only.

Does free shipping include pallets and truckloads?

Yes. Every domestic U.S. order over $1,000 qualifies for free standard shipping, including pallets and truckloads. Expedited shipping costs extra where available.

How long will delivery take?

Order processing takes 2–5 business days after cleared payment and complete order information. Standard delivery typically takes another 3–7 business days after shipping. We confirm the expected schedule for your shipment.

How long do I have to request a return?

Request an eligible return or exchange within 2 days of delivery. Ordinary returns must be unused and in original condition with tags, packaging, and parts. Food items are final sale.

Who pays return shipping?

The buyer pays for ordinary return shipping. If an item is incorrect, damaged, or defective, we provide a prepaid return label at no cost.

When will I receive my refund?

We process eligible refunds within 2–5 business days after receipt and inspection. Your bank or payment processor may take another 3–7 business days to post the credit. Contact us if it has not appeared after 10 business days.

Can I cancel before shipment?

Yes. Contact us immediately. Orders that have not shipped can be cancelled for a full refund without a penalty. Shipped orders follow the normal return policy.

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